Information / FAQ
As our products are all individually handmade we are able to make bespoke items if you have a particular size or colour you require which you have not found listed on our website. Memo boards can be made to any size as we know that sometimes you only have that one particular place to put something and it needs to be just that size! Fabrics can be used to match into your own decorating schemes, we will just need samples and, or pictures. Please contact us and we can discuss your requirements and wishes.
Orders will be dispatched as soon as possible, our goal is within 10 - 14 days. You will be notified if it is likely to be any different. Bespoke items may take longer, if we are using fabric or elements not usually held in stock.
Postage and packing
To keep things simple, postage and packing (within mainland uk only) is free. If you require your products to be sent overseas, please contact us. We don’t like to throw things away, therefore if you receive your product in recycled packaging please be happy that it has had another use and not just been thrown into landfill. We urge you to re-use your packaging too, thank you.
Refunds and returns
We are sure you will be completely happy with your purchases, however, if for any reason you wish to return items for exchange or refund please contact us within 48 hours and return your item within 7 days in a re-saleable condition and we will refund the product price. Postage costs will only be refunded if the products are faulty. Do remember to obtain proof of postage as we cannot be responsible for items that fail to reach us.
Individuality of products
Each item is individually handmade so colours, sizes, styles and fabrics may vary slightly from piece to piece. We will do our best to replicate the products as you see them on the website, but we are human, so bear with us!!!!
Feedback / What are you thinking?
We would love to hear what you think of our products, website and service. This is the only way we will know if we are doing things right! So please tell us the good, the bad and the ugly (be gentle!) and we will endevour to make our service and products the best we can.
Contact Land Cuckoo
Telephone: 01271 850639
Mobile: 07896 686185